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| Friday, 12.03.2010 - Welcome to web.com.na! |
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Online: 6 Members, 16 Guests
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| Support Center |
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Our ticket based support system organizes and greatly reduces response time for support requests to our users.
| Open a new Support-Ticket: |
A new ticket can be obtained in 2 ways:
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Submit a new Support-Ticket from this Support Center. Using this Support Center, you can also respond and review past tickets. |
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Send an email to . Please include your username in the email if you are a registered WEB.COM.NA user. |
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| Review an existing Support-Ticket: |
To review the status of a ticket, please enter the ticket number and the ticket password:
Once a ticket has been opened, you will be sent and email containing your ticket number and a few other bits of information. All support answeres will be
sent to the email address entered. If you need to reply back to the email, make sure you leave the ticket number in the subject of the email, and please refrain from
quoting the email message.
All tickets sent by email will be issued a password for you to login and review the ticket. The same goes for
web based tickets submitted without a username. Once (or if) a support represenitive assigns a username to a
ticket the password can no longer be used to review the ticket. To review the ticket you must login to your user account,
and proceed to this Support Center where you will see a complete list of tickets assigned to your username.
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An open ticket is a ticket that is still awaiting a reply or further action from a support represenative. |
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A closed ticket is one that a respresentative has replied to, and is now considered completed or is awaiting a response from the party that sent the ticket. |
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A locked ticket is a ticket that can not be re-opened or commented on by you the user. |
Replying to a closed ticket will reopen it. Unless directly related to the original ticket problem, please do not open a closed ticket, instead submit another ticket request.
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Designed for Namibia